National Consumer Complaint Database Now “Trucker Friendly”

The National Consumer Complaint Database (NCCDB) has been housed for years at the Federal Motor Carrier Safety Administration. So, why haven’t truckers known that they could file complaints online with FMCSA about all sorts of bad actors? You know, the shifty broker who adds undisclosed fees to your transaction, or the ELD manufacturer whose devices don’t meet federal regs. Who can motor carriers and truck drivers turn to, if not FMCSA?

But where has NCCDB been all this time? It’s in the tile: “Consumer.”  When Congress created FMCSA, it charged the agency with heavy truck and bus safety – but also with consumer complaints about household goods movers. Now, a Pro-Trucker DOT Secretary recognizes that carriers and drivers may also have serious complaints.

Well, now you can. As part of UDSOT’s nine “Pro-Trucker” initiatives, Transportation Secretary Sean Duffy announced needed updates to the NCCDB. Just go to https://nccdb.fmcsa.dot.gov and see that complaints can be filed against:

• Moving Company and Brokers
• Bus Company
• Truck Company
• Hazardous Material Shipper
• Cargo Tank Facility
• Electronic Logging Device Provider
• Medical Review Officer
• Substance Abuse Professional
• Property Brokers

The website leads you step-by-step through the complaint process and what concerns are eligible for FMCSA investigation. FMCSA cannot investigate every complaint filed, so reserve your complaint for the most serious issues, do your best to document your claim, show the violation of federal regulations involved and demonstrate how this is a serious matter of safety. Secretary Duffy said more updates to the NCCDB will come later, and ICSA will keep you informed as they occur.