The National Consumer Complaint Database (NCCDB) has been housed for years at the Federal Motor Carrier Safety Administration. So, why haven’t truckers known that they could file complaints online with FMCSA about all sorts of bad actors? You know, the shifty broker who adds undisclosed fees to your transaction, or the ELD manufacturer whose devices don’t meet federal regs. Who can motor carriers and truck drivers turn to, if not FMCSA?
But where has NCCDB been all this time? It’s in the tile: “Consumer.” When Congress created FMCSA, it charged the agency with heavy truck and bus safety – but also with consumer complaints about household goods movers. Now, a Pro-Trucker DOT Secretary recognizes that carriers and drivers may also have serious complaints.
Well, now truckers can file complaints. As part of UDSOT’s nine “Pro-Trucker” initiatives, Transportation Secretary Sean Duffy announced needed updates to the NCCDB. Just go to https://nccdb.fmcsa.dot.gov and see that complaints can be filed against:
The website leads you step-by-step through the complaint process and what concerns are eligible for FMCSA investigation. FMCSA cannot investigate every complaint filed, so reserve your complaint for the most serious issues, do your best to document your claim, show the violation of federal regulations involved and demonstrate how this is a serious matter of safety. Secretary Duffy said more updates to the NCCDB will come later, and ICSA will keep you informed as they occur.
For truckers, testing for marijuana continues. Just as with testing for cocaine, amphetamines, PCP, and opioids, testing for marijuana will continue to be conducted on a pre-employment, random, post-accident, reasonable suspicion, and return-to-duty basis.
As temperatures rise, so do the risks associated with tires, brakes, and overall vehicle condition. Summer heat doesn’t just stress drivers, it amplifies mechanical weaknesses, making maintenance and inspections more important than ever.
The 2026 road construction season is going to be one of the largest in U.S. history and anyone using the roads should be prepared for what’s coming.